Language to Use on Your Next Call

The news of the state of the economy has a lot of people questioning how to pursue their business. This is the time you can really offer such a wonderful service to your customers. This is also the time to focus on meeting new customers. I want you to decide that this is the time for your business to prosper because you are so passionate about being helpful to others. Remember, hearing a no will not keep you from success. Not wanting to hear a no will.

Are you ready to talk to 5 people today? It only takes 30 seconds or less.

Sharing is offering and caring is being happy with whatever they say. Remember, it is perfectly ok for people to say no but it is not ok to hesitate to share because someone might say no. Ask yourself the following question, when a sharing opportunity presents itself, "If I knew this person wanted to join me as a consultant, be a hostess or host or purchase one of my products, would I be sharing right now?" I believe your answer would be yes. So now think, "I should be sharing with everyone in case they want to say, 'yes'".

I know many of you have expressed to me that people are saying that they are hesitant to book parties/classes because of people not having extra money to spend. I have a suggestion and want to challenge each of you reading this newsletter to pick up the phone and use the following language to paint some pictures for people to hear/see that there is a reason to invite their friends over to see your products. Use the following language and let me know how it works for you.

Language to Use on Your Next Call

"Hi Barbara. Are you interruptible? I am calling you today because I know we are all feeling the challenges of our current economy. I want to be sure that I am able to continue to provide the best customer service I can. I would love for you to be one of my hostesses for a new pilot program I want to do. I would like for you to tell your friends and family about how I am really aware of all the financial challenges people are experiencing and I want to help. I would love to do parties/classes starting now with the goal to help them check off one or two gifts they will need in the next few months. Some of the guests attending might want to be one of the next hostesses for the following month so the group can continue to check off another gift they would need to purchase for other gift needs and or to be able to select something special for themselves. Barbara, I have Thursday available. Would you like to be one of my first hostesses to help their friends be less stressed when it comes to shopping these days? We will make it fun, beneficial and worthwhile."

Then ask, "Have you ever thought about doing something alongside your family and other activities to earn extra income? It would be fun to have you join this mission helping others and at the same time helping your family too. It is so important to stay positive and help others do the same. What do you think? Can you see yourself trying it out to see if it could be for you? Sometimes the only way to find out if something is for you is to do it. Then whether it is or isn't you will have reached a goal of finding that out."

Click the heart to discover additional tools for developing future business and growth.

5 Minutes…5 Questions…5 Ways to a Stronger Business

1. How much money do you want to earn this month?__________________________________.

How much money you want or need to earn is one of your Purposes. We have many Purposes. Your Purpose could be to gain confidence in public speaking; or to make new friends; or to earn a company incentive such as a trip or a cruise. Determining your Purpose is the first step in achieving your Purpose.

2. Who could use a “Customer Care” call from you?___________________________________.

Call someone who could benefit by hearing your voice. Ask if they need more products, if they’d like to book a party, or if they would just like to talk. When we care about others, show genuine concern for another person’s well-being, we are giving of ourselves. Who can you call?

3. Who do you know needs additional income?________________________________________.

Perhaps you have heard about someone who recently lost a job, or who is struggling to pay the bills, or has a growing family. Many people you know could use a little more income. Let these individuals know about your business opportunity. Your call could be the call that changes a life for the better.

4. Which member of your team could use a positive word of encouragement?______________.

Whether your team numbers a few or into the hundreds, there are team members who need your encouraging words. Take a moment to call a member of your team. Thank her for her efforts. Congratulate her on a recent accomplishment. Invite her to lunch. Reach out and inspire.

5. How can you make your business stronger?_________________________________________.

List at least one thing you can do today to make your business stronger. Perhaps there is a motivational article in a magazine you have set aside to read later. Is it time to pick it up and give it a read? Is there a motivational tape you have wanted to try? From time to time, we all need to recharge our motivational batteries. What can you do today to power up?

I hope this Success Survey has helped you. Send it to everyone you know, and please send your completed copy to me. I look forward to hearing from you today!

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Valentine’s Day is the traditional time to give from the heart, and with Feb. 14 nearly here, we’re offering a 14% savings on the first 1,400 internet and phone orders. Everything is 14% off, including our books and CD's, our new “Purse on the Go,” and the popular Giraffe Pin. Click on the Heart to see everything that is available.

May you enjoy the success you deserve!

From the Heart,

Ilene

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